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Security & Privacy Policy

PV Direct takes your privacy seriously and takes every reasonable precaution to safeguard the personal information you supply to us. The privacy and security of the information collected from you is a priority to us. As with nearly all websites, www.pvdirect.co.uk uses cookies to gather information to enhance your online experience with us. Below is information to help you understand cookies and their role in your internet experience.

Our Security Policy
There is nothing more important to us than your own online security. So at PV Direct, we guarantee that every order you make on our website is safe and secure. We make every effort to ensure your transactions are safe and your personal information is secure. We use the latest SSL security systems to make our website safe and secure – any personal information you enter including your name, address and credit/debit card details are all securely encrypted before transmission. That means any data passed between your computer and us cannot be read by hackers, spammers, fraudsters or any other known cyber threat.

Fraud protection policy
Identity theft and credit card fraud is a serious problem to which we are all vulnerable. Therefore, for our mutual protection all orders are subject to PV Direct verification procedure.

You may be asked to verify that you are the cardholder or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), household bill or other form of identification. Should your order be subject to verification you will be notified by telephone or email.

PV Direct reserve the right to refuse an order when the address or credit card is not verifiable. In this event a refund will be issued via the same method used to make your payment.

Card fraud is illegal and perpetrators will be prosecuted in ALL cases.

MasterCard SecureCode and Verified by VISA
For added protection against unauthorized use of your credit or debit card online, you can register your card in MasterCard SecureCode or Verified by Visa schemes. This will enable you to set a personal and private code for all your online transactions. Its simple and easy to register and it happens as part of our standard checkout process. When your card issuer has confirmed who you are, you will be asked to choose a password to use every time you shop online with anyone who has signed up to the scheme.

We think it is such an important security measure that if you are not already registered or you do not register when prompted it will be unlikely that we accept your order. This protects you and us against unauthorized use of your credit/debit card.

What are Cookies?
Cookies are very small text files stored on your device (such as your browser or smartphone). When you visit a website, a Cookie is sent to your device with information about your visit. This information is used on any subsequent visits to enhance your user experience or to allow the website owner to monitor your behaviour on the website. For example, retail websites use cookies to remember what was in your shopping basket if you leave the site, and return again later.

Information we may collect from you
We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.pvdirect.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material and or requesting further services. We may also ask you for information when you report a problem with our site.
  • Details of transactions you carry out through our site and of the fulfillment of your orders.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Google Retargeting
This website uses the Google AdWords Retargeting service to advertise on third party websites (including Google) to previous visitors to our site. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Do we disclose any information to third parties?
We do not trade, sell or otherwise transfer any of your personally identifiable information to third parties. This does not include trusted partner companies who assist us in operating our website, conducting our business, or servicing your transaction or product and services, so long as those parties agree to keep the information confidential.

Opt Out/Change
You may close or modify your account with us at any time. If you wish to close your account please contact us and your details will be removed from our secure server.

Your consent
By shopping with PV Direct or opening an account with us, you consent to the use of your information in the manner described in this Privacy Policy. We reserve the right to change or modify this policy and our terms and conditions at anytime by posting a revised version on this website.

Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to support@pvdirect.co.uk

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