Our Security Policy
There is nothing more important to us than your own online security. So at PV Direct, we guarantee that every order you make on our website is safe and secure. We make every effort to ensure your transactions are safe and your personal information is secure. We use the latest SSL security systems to make our website safe and secure – any personal information you enter including your name, address and credit/debit card details are all securely encrypted before transmission. That means any data passed between your computer and us cannot be read by hackers, spammers, fraudsters or any other known cyber threat.
Fraud protection policy
Identity theft and credit card fraud is a serious problem to which we are all vulnerable. Therefore, for our mutual protection all orders are subject to PV Direct verification procedure.
You may be asked to verify that you are the cardholder or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), household bill or other form of identification. Should your order be subject to verification you will be notified by telephone or email.
PV Direct reserve the right to refuse an order when the address or credit card is not verifiable. In this event a refund will be issued via the same method used to make your payment.
Card fraud is illegal and perpetrators will be prosecuted in ALL cases.
MasterCard SecureCode and Verified by VISA
For added protection against unauthorized use of your credit or debit card online, you can register your card in MasterCard SecureCode or Verified by Visa schemes. This will enable you to set a personal and private code for all your online transactions. Its simple and easy to register and it happens as part of our standard checkout process. When your card issuer has confirmed who you are, you will be asked to choose a password to use every time you shop online with anyone who has signed up to the scheme.
We think it is such an important security measure that if you are not already registered or you do not register when prompted it will be unlikely that we accept your order. This protects you and us against unauthorized use of your credit/debit card.
What are Cookies?
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.pvdirect.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material and or requesting further services. We may also ask you for information when you report a problem with our site.
- Details of transactions you carry out through our site and of the fulfillment of your orders.
- If you contact us, we may keep a record of that correspondence.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Do we disclose any information to third parties?
We do not trade, sell or otherwise transfer any of your personally identifiable information to third parties. This does not include trusted partner companies who assist us in operating our website, conducting our business, or servicing your transaction or product and services, so long as those parties agree to keep the information confidential.
You may close or modify your account with us at any time. If you wish to close your account please contact us and your details will be removed from our secure server.