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Terms & Conditions

These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before making any orders. If you refuse to accept these Terms, you will not be able to order any Products from us. These Terms, and any contract between us, are only in the English language.

You should print a copy of these Terms or save them to your computer for future reference.

General is a site operated by HTF RETAIL LIMITED. We are a limited company registered in England and Wales under company number 07399886 and have our registered office at 9-11 Vittoria Street, Birmingham, B1 3ND. If you need to contact us, please ring 0800 368 8464 or email

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it (please refer to Returns and Cancellations).

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, please contact us.

All prices are shown in sterling pounds and are inclusive of any VAT which is charged at the rate prevailing at the time of dispatch. Please note that delivery charges are not included in the price of our products stated on our website, unless we expressly tell you otherwise.

Prices quoted are correct at time of entering information. We reserve the right to change prices and the specification of any item on our website at our discretion without prior notice or to withdraw any items at any time. We will not be responsible to you or anyone else for withdrawing any items from our website or refusing to process an order. However, this will not affect any orders that have received a dispatch confirmation email from us.

Our website contains a large number of products. It is therefore always possible that, despite our efforts, some of the products may be incorrectly priced. If a pricing mistake occurs to your order prior to any payment you will be contacted immediately. You will then have the choice of accepting the corrected offer, ordering another make and model or have your order cancelled and any money paid refunded to you in full. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as being mispriced, then please treat this price with caution and contact us if you have any questions. By cancelling your order, we will not have to provide the products to you at the incorrect (lower) price.

Payment can be made on our website by the following payment methods: Visa, Visa Debit, MasterCard, MasterCard Debit and American Express. We do not accept Cards issued from banks outside the UK, cheques or cash on delivery. However, if you would prefer to pay by any other method please contact us by telephone on 0800 368 8464.

When placing an order on our site you confirm that the credit or debit card that is used is yours. Credit and debit card holders may be subject to validation checks and authorisation by the card issuer. If the card issuer refuses to authorise payments, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

Please note we are not responsible for your card issuer or bank charging you as a result of our processing of your credit card or debit card payment.

All UK orders are aimed to be delivered within the estimated timescale. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, travel and transportation disruptions or higher than anticipated demand. We will therefore not be liable for any delay or failure by us to deliver your order because of such delays. Please allow enough time for your items to be delivered before you organise installation as we cannot be held liable for out of pocket expenses resulting from delays in delivery.

You must provide us with complete and accurate delivery address information. We will not be liable for the delivery of your order because of you supplying us with incomplete or inaccurate information.

Delivery will be made by a 1 or 2 man service. Please let us know of any problematic aspects of delivery, for example: steps, narrow door way, soft path ways, road access. We reserve the right to refuse delivery where, in our reasonable opinion, it would put our drivers at risk. An example of such a situation would be where a driver is requested to carry a television over part of a building site.

All products sold on our website have a full manufacturer’s warranty of 1 year unless stated otherwise. However, please note extended warranties may be subject to registration with the manufacturer which often must be done in a certain period, for example: within 60 days of purchase. We will not be liable for your failure to register these warranties in time. Full details on the warranty of each product are available on the product page as well as the manufacturer’s website.

We will acknowledge your order and confirm availability by e-mail as soon as possible. Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched, unless we have notified you that we do not accept your order or that you have cancelled it.

Whilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy, image discrepancies or product dimensions. We have the right to refuse or cancel any orders listed at the incorrect price whether the order has been confirmed or not. If your credit card has already been charged, we will then immediately issue a credit to your account equal to the value of the original payment taken. Whilst every effort has been made to ensure that product specifications are correct on our website due to continual product development through research & design specifications may change without notice.
Prices and availability are subject to change without notice.

All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules with our customers and with our suppliers, however we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. We cannot accept liability for any consequential loss of profit or indirect losses.

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